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Traveling to Vietnam: Terms & Conditions
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Traveling to Vietnam: Terms & Conditions

When you have a strategy for Traveling to Vietnam. The Terms and Conditions below are contractual statements governing the business relationship between Indo-Pacific Travel and its clients. The receipt of your deposit and/or final payment will indicate that you or/and your travel agent have read and accepted these Terms and Conditions. Thus it is extremely important that our clients understand and accept them as guidelines on our site.

What is our tour fare included?
We offer all-Inclusive tours and our tour fare includes international and domestic (destination country) airfare, ground transportation and transfers, high-quality hotel accommodations, meals, sightseeing, tour admissions or entrance fees, tour guides allowance, and comprehensive service costs. Hotels, restaurants and of such kinds are carefully selected to provide comfort and variety.

Billing Info & Payment Methods
Deposit & Final payment – A deposit which is equal to 10-30% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Vietnam tour. Should the tour be booked within 30 days before departure for your Vietnam tour, full payment is required.

Methods of Payment We accept Visa or Master Card secure online payment via Pay Pal. Visa or Master Card Wire transfer. More payment methods like cash payment, travelers’ check and company check is applicable upon special request, but personal checks cannot be accepted. Indo-Pacific Travel currently quotes tour prices in US Dollars on our website to give you an idea of the tour cost and quote in VND to you at the time when you are ordering a tour or making a tour booking.

When you are making a payment, the amount charged to from your credit card is according to the exchange rate at real-time. If there is a difference caused by banking service and exchange rates Indo-Pacific Travel has no way to alter this situation and we get no benefit from the difference in the course of billing on your credit card. Please View More About Payment Guide.

If you want to work in Vietnam but you are not Vietnamese, you need to obtain a work permit as a legal allowance to apply for a job here. According to this, you can only work legally in Vietnam

Vietnam visa on arrival

Cancellation & Refund
We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen. In the event of cancellation, we will refund any payment made to Indo-Pacific Travel (less any cancellation fee that is applicable) within 15 days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:
1. Cancellation received more than 30 days before departure: 15 % of tour price, but may be applied for your next trip within 18 months.
2. Cancellation received from 21 to 30 days before departure: 20% of the tour price + full cost of Halong Bay Cruise if applicable.
3. Cancellation received from 7 to 20 days before departure: 30% of the tour price + full cost of Halong Bay Cruise if applicable.
4. Cancellation received from 3 to 7 days before departure: 50% of the tour price + full cost of Halong Bay Cruise if applicable.
5. Cancellation received from 0 to 3 days before departure: 100% of the tour price + full cost of Halong Bay Cruise if applicable. No-show travelers will be charged 100% of the tour price full cost of Halong Bay Cruise if applicable.

After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

Alteration of Itinerary – Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Indo-Pacific Travel in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

Entry Requirements or Issues
Travel Documents
 – When entering into Vietnam, all clients are required to have a valid passport and necessary visas or permits at the commencement of travel. We accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. Travel advisor may assist you in applying for the necessary travel documentation upon request. You can read more about Vietnam embassies & visas for reference.

If you go for a Hue tour, you are necessary to get a tour invitation letter from travel agents. Moreover, ALIEN’S TRAVEL PERMIT is a must, if you want to go to some places that is not open to foreigners for security reason.

If you want to stay in Vietnam longer than the validation of your visa, you have to go to a local PSB for a visa extension application.

Health Requirements – Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

Travelers to mountain areas are required to provide a doctor’s certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

We only assist clients to deal with health case of such kind, but not to take the responsibility for what happened.

Luggage Allowance – How many pieces of luggage you can bring on your tour? In accordance with regulations of the General Administration of Civil Aviation of Vietnam, the free baggage allowance within Vietnam is 7kg for economy class, 30kg for business class, and 40kg for first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft. Please What articles you can bring on tour? Please read more customs regulations of Vietnam.

Travel Insurance – Indo-Pacific Travel includes “Travel Service Liability” insurance in tour quotations for all the clients who have booked a tour from us. According to the regulations issued by Vietnam National Tourism Administration, insurance companies will compensate tourists, or their beneficiaries, for losses in the following situations:

If physical injury or death occurs, the insurance must cover related costs of medicines, medical treatment, travel expenses and accommodations;The insurance must cover the losses if tourists” belongings are lost, broken or stolen; The insurance must cover the cost for the lawsuit due to the disagreement of liability between the two sides.

The maximum compensation is 470,000 VND (USD$19,350) for one overseas tourist based on the policy.

For a travel agency state-authorized to handle international tour business, the maximum accumulated compensation in one year or one accident must be 150 million VND (USD$70.000) or less. In the case of special tour services, travel agencies must work out relevant compensation standards and limits with their insurance companies.

Note: For the benefit and convenience of our clients, Indo-Pacific Travel highly recommend you to take some other travel insurance at home since travel insurance policies in major western countries cover a wide range of inconveniences from lost & damage of baggage, to flight delays & cancellations, etc.

Complaints and Claims
Shall you feel unsatisfied with any service Indo-Pacific Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Indo-Pacific Travel will not be liable for any claims made later than 15 days after the completion of your tour.

Liability and Responsibility
Indo-Pacific Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Indo-Pacific Travel s’ control. Neither Indo-Pacific Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Indo-Pacific Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Indo-Pacific Travel.

Indo-Pacific Travel shall not be responsible for any wrongful or negligent acts, omissions, change of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Indo-Pacific Travel.

Indo-Pacific Travel is not responsible for a client’s failure to comply with customs regulations.

Indo-Pacific Travel is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.

Indo-Pacific Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Indo-Pacific Travel has cancelled any tour prior to the commencement of the tour, Indo-Pacific Travel is liable for a full refund of the money received by Indo-Pacific Travel.

Many of Indo-Pacific Travel tour packages include activities that require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Indo-Pacific Travel, its employees, and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Indo-Pacific Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Thi Van Pham


Indo-Pacific Travel is a leading comprehensive online Vietnam travel agency, providing different customized tours all over Vietnam! Our mission is to make incredible Vietnam travel happen to everyone. Discover the REAL Vietnam with Indo-Pacific Travel! Our leaders who have been dedicated to tourism in Vietnam for almost 20 years, find a unique way to travel. 2019 is the time to create our own brand, Indo-Pacific Travel. A few years ago, we have been specialized in offering classic complete Vietnam vacation packages, in-depth tours of Vietnamese cities, and special theme tours to all global friends who want to discover the REAL Vietnam

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