Frequently Asked Questions for Hotels & Resorts in the Vietnam Travel Guide
Question & Answer
Warmly welcome to Vietnam with us! We are very glad to provide you with some practical information for you to get some general ideas of Vietnam before you come to visit Vietnam. The following is some basic information for your Vietnam trip, we hope it would be useful and you will enjoy your stay in Vietnam. If the information that you need is not covered below, please feel free to contact us:
Email: Info@indo-pacifictravel.com Phone at : +84989382888 /Whatapp/Wechat/Telegram/ Viber
1.What kind of hotels will be arranged for my Vietnam tour?
We arrange or suggest hotels for our customers as per their request or budget, generally 3 star hotels for Tourist Class, 4 star hotels for Deluxe Class and 5 star hotels for First Class. All of the hotels will be selected and comfortable with good comments.
If the hotels in some remote areas are not at the same level of hotels in cities, we will let our customers know beforehand.
2.What are the 3 star hotels in Vienam like?
Normally, a 3 star hotel is equipped with air-conditioner rooms with clean beds, 24 hours hot water shower, carpet or wooden floor, desks, chairs, drawers and closets, telephones in every room with international direct dial (IDD), color TV sets, mini-bar and refrigerator, in-house movies, music, writing materials, western and Vietnam dinning rooms with English-speaking attendants, coffee shop, banquet hall or function room, buffet breakfast and bar service foreign exchange, safe deposit boxes, store, camera film developing, fax and telex service, luggage storage, 24-hour laundry and dry-cleaning, wake-up calls, shoe polishing, and taxis, accept major credit cards and medical services.
In remote areas or small villages there may not be starred hotels, but guests houses or family Inn will always be equipped with clean bed, air-conditioned room, private bathroom with hot water shower. Limited English may be available at the reception desk but it is unlikely that any other employees can speak English.
3.What are the 4 star hotels in Vietnam like?
The types of equipment of a 4 star hotel is upgraded based on the 3 star hotels, with luxurious and spacious sound-proof rooms, hair dryers, low-noise toilets, guests and service elevators, background music, health club, swimming pool, sauna, business center, greenhouse, 24-hour doorman, babysitting services, 24-hour room service. Laundry should be returned by the next day and guest reception and assistant manager should be available in the lobby 24 hours a day. Two kinds of Vietnam food should be served in the restaurant of a 4-star hotel and a 24-hour coffee shop and a breakfast and dinner buffet. Besides, bar service should be available until 01:00 am, A clinic should be on-site. A business center with photocopying, typing and translation services should be available. (However there are some exceptions in Hanoi Old Quarter and Hoian Old Town since they have limited space they can not provide swimming pools). English should be available at the reception desk and other employees may speak limited English.
4.What are the 5 star hotels in Vietnam like?
Five-Star hotels are usually palatial with huge lobbies, their standards not quite matching the best of Paris or New Year, but very close. Service should be better than the four-star hotels described above. There are many hotels of five-star international standard, just as good as hotels in Washington or Ottawa except for the standard of English. Some hotels have their own fleets of BMW, Mercedes limousines of Toyota vans that make regular runs to the airport or city center. At least two hotels have Rolls Royce. Many have executive floors with concierges, free continental breakfasts, and fast check-in. Many have magnificent ball rooms and lobbies and cater to foreign business people on expense accounts. They have the best western food and probably the best Chinese, Japanese, Korean and Vietnamese food in town, and the most luxurious breakfast buffets. Some leave chocolates on your pillow, or a rubber ducky on your bathtub, nice litter touches that bring a smile.
5.Is it ok to drink tap water in hotels in Vietnam?
Tap water in Vietnam is not drinkable directly and Vietnamese usually drink boiled tap water. Most hotels in Vietnam offer water heaters and thermoses, or you can choose bottled drinking water.
6.Do the hotels in Vietnam have non-smoking rooms?
Yes. All star-rated hotels as well as small hotels have non-smoking rooms or floors. If you need non-smoking rooms, it is suggested to inform your travel agent in advance so that such rooms can be guaranteed for you.
7.Is Internet access available in hotels in Vietnam?
Yes, Internet access is available in rooms of most hotels in Vietnam. Some hotels are even equipped with business center where guests can surf the Internet, but extra fee may be charged.
8.What time should I check in and check out of the hotel in Vietnam?
In general, the check-in time is 2 PM and the check-out time in 12 PM in hotels in Vietnam, but different hotels may have some difference in regulations, so it is suggested to confirm it before you book a hotel in Vietnam. Extra fees will be charged for late check-out or early check-in accordingly
9.Will Hotels in Vietnam ask for a deposit when I check in?
Yes. Commonly, a deposit is required when customers check in. The amount of deposit is diverse according to price rates and regulations of different hotels and the deposit will be returned to customers when they check out.
10.Can I upgrade my hotel room or add extra nights in Vietnam?
Yes, it is commonly ok if there are rooms available and extra handling fee would be charged for the upgrading. If it is in tourist peak season, changing a room will be more difficult.
11.I do not want to share a room with another traveler in my group. Can I ask for a single room?
Commonly, there are twin rooms, triple rooms, double rooms, and connecting rooms (for families with children) in most rated hotels in Vietnam. In consideration of our customers’ budget, we usually arrange twin rooms or triple rooms for single people. But it is also ok if you would like to share your room with nobody, and that means you have to pay full rate for your own room.
12.Do children pay the same fare as adults?
According to the regulations of Vietnam National Tourism Administration (VNTA), children who are 12 and over 12 years old should be charged as adults. Those who are less than 12 years old should be charged less in services and Vietnam domestic airfare than adults. For infants less than 2 years old will be free of charge, except for the airfare, which is 10% of the adult’s fare. But please NOTICE that children are 10 and over 10 years old are charged as adult in some cities such as Hanoi
13.How will I know if my reservation was accepted?
Once everything is confirmed, we will send a formal Confirmation Letter to you to confirm.
14.When will the deposit be charged to my credit card?
If you have satisfied with the itinerary and quotation we customized for you, please state in an email to confirm with us that you accept them. Then we will send you a “Credit Card Authorization Form” or account of “Wire Transfer” or “PayPal link” and “Western Union” for your initial deposit payment. But for some late reservations, we will not charge deposit from you until we can confirm the reservation for you.
15.When will I need to make final payment?
You should make the final payment 15 days prior to the departure date and you don’t need to fill in another Credit Card Authorization Form again. The balance and the date of the final payment have been authorized by you in the original form and we will not charge it before the appointed date.
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